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Forum Discussion
commenting on a file with someone doesn't have a dropbox account
I want to be able to send a link to a file on my dropbox to someone who doesn't have a dropbox account. when i do, they can view the file but they don't seem to have the ability to add comments. I ...
Hey GuyCoops
It's currently not possible for a signed-out user to leave a comment on a Dropbox file. Signed out users may see the comment pane, but attempting to leave a comment will result in a prompt to sign-in or create an account.
What may be occuring here is that comments have been disabled for that file. Whilst on the file preview page, can you click on the ellipsis (the "..." button beside "download") and see if there is an option to "enable comments"?
Frank
hi anonymous thanks for your message. yes i had tried that but for some reason commenting doesn't appear available for me.
i tried in Chrome and Safari private windows with no success:
Frank_S
Dropbox Staff
Dropbox StaffHey GuyCoops
It's currently not possible for a signed-out user to leave a comment on a Dropbox file. Signed out users may see the comment pane, but attempting to leave a comment will result in a prompt to sign-in or create an account.
What may be occuring here is that comments have been disabled for that file. Whilst on the file preview page, can you click on the ellipsis (the "..." button beside "download") and see if there is an option to "enable comments"?
Frank
Hi Frank_S
thanks for your reply. I have checked and the comments are definitely enabled for this file (see screenshot below). seems like some sort of bug.
regardless of the issue you have answered my question which sounds like you have to have a dropbox account to comment on a file - thanks for your help.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]
