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Forum Discussion
Broken links in InDesign files on macOS Monterey 12.3.1
Hi there,
I've been happily working with Indesign files in Dropbox for a year now where my files are all stored Online Only. It used to be the case that Dropbox would automatically relink all the s...
Hello all together
I have the same problem in InDesign with files that are only online and despair almost every day when I have to edit InDesign jobs where I have to locate the files in the Finder first and download them every time.
Now I have discovered a workaround:
- Open a job in InDesign
- Select all entries in "Links"
- Right-click on the menu item "Edit With" > "Preview 11.0".
- After all files have been opened in Preview, quit Preview.
- Switch back to InDesign.
- Continue working.
I hope this helps some of you.
You must switch on the setting online in the "Admin console". There you click on "Sync" and can activate "Dropbox for macOS on File Provider" at the bottom.
Thanks for the advice, it's much appreciated.
I have tried it now. It worked at first, so I clicked the 'Get Started' button to update the app. I was unable to complete the update as a number of files were still syncing. I left it for a while and when I tried again, the settings had reverted to the 'not eligible for update' again!
So annoying!
Synchronisation also took a very long time for me. I proceeded as follows and this procedure has worked on three clients so far without any problems:
- In the "Admin console" under "Sync", activate the "Toggle button" "Dropbox for macOS on File Provider".
- Close all open documents and apps on the Mac.
- If the desktop app "Dropbox" reports that all files are up to date, log out all accounts under "Preferences" > "Account", this may take a moment.
- I then uninstalled the Dropbox app. I don't know if this is necessary.
- Delete the Dropbox folders that were stored in my user folder. The deletion process takes a long time depending on the number of files, just be patient.
- Reinstall the Dropbox app.
- Log in with an account.
- As a first step, I only selected a folder with a few files using the selective selection function so that I didn't have to wait too long for the first synchronisation. My entire account has more than 300,000 files.
- When I was asked whether I wanted to use the beta version of "Dropbox for macOS on File Provider", I confirmed this. It then took a moment for Dropbox to move the data to the new location.
- As soon as I received confirmation that everything was successful, I also selected the remaining folders with the selective selection. It took hours for everything to be indexed. But it was no problem overnight. Everything was ready the next morning.
I hope this helps.
- Nancy
Dropbox Staff
Hi RobWilkins, hope it’s OK to jump in here.
If you try tobiasknecht’s suggestion, and you still have trouble with this, I’d suggest reaching out to your Sales representative directly, so that they can check your Dropbox account, and help you update your Dropbox app.
same issue here - absolute nightmare trying to relink files even after they've been made available offline. Dropbox is also causing issues with Lightroom Classic that I have been trying unsuccessfully to resolve for over a month now. seriously rethinking whether i want to carry on using Dropbox, as i'm wasting far too much time troubleshooting what feels like a constant stream of problems.
Thank you Nancy.
Hello,
I implemented Tobias Knecht's approach and adjusted the settings in the admin console. However, I did not uninstall Dropbox at first.
1. Dropbox got stuck while moving the data.
2. I uninstalled it manually and then reinstalled it.
3. My Dropbox client then suggested on its own to install the beta version, which I did. The moving and indexing process took about 12 hours, likely due to the amount of data.
4. It's now working, sort of. I don't have any issues with smaller documents. But as soon as there are multiple images in a document, the spinning beachball becomes my new best friend. It takes forever, and images with layers are sometimes displayed incorrectly.
Dropbox crashes at least once a day without any warning.
