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Forum Discussion

OG5's avatar
OG5
Explorer | Level 3
6 months ago

Previews of both old and new videos are blurry

All of a sudden videos that I uploaded are looking over saturated/blurry when viewing on dropbox. This is happening to videos that I just uploaded as well as videos that have been on my dropbox for a long time and looked fine in the past. 

Preview
View
Web
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey OG5, thanks for letting us know about this.

     

    Have you tried previewing your videos from a different browser or a private browsing window, to see if you get a different behavior?

     

    Let me know what you find and we'll go from there.

    • OG5's avatar
      OG5
      Explorer | Level 3
      6 months ago
      Yes. Tried multiple browsers, computers, also happening in app on iphone.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hmm, if you download one of these files from our website to your device, does it play fine on your local media player?

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