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jonnymk's avatar
jonnymk
Explorer | Level 4
2 years ago

Photos tab in the iOS app does not display .dng ProRAW photos

Hi,   On my iPhone 15 Pro I am taking photos in ProRAW format. Photos are saved with extension .dng. I am using the Dropbox app's Camera Upload feature which successfully uploads these ProRAW .dn...
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  • Nancy's avatar
    Nancy
    2 years ago

    Hi jonnymk, hope you don’t mind me jump in. 

     

    This sounds like expected behavior, as only specific file extensions show on the Photos page. You can also see more details on this here.

     

    If I’ve misunderstood something though, please let me know.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi jonnymk, out of curiosity: does this happen with all of your .dng files? 

 

Could you kindly give me some example sizes of some files that aren't showing in your Photos tab? 

jonnymk's avatar
jonnymk
Explorer | Level 4
2 years ago

 Hi Megan, thanks for replying.

 

Yes, it does appear to affect all my .dng photos. I looked back for older dng files from 2+ years ago on previous iPhones and they also do not display in the Photos tab.

 

I have some 'ProRAW Max' photos that are ~60MB. I tried switching to 'ProRAW 12 MP' and those photos dropped to ~20MB. 

 

Are you suggesting that this is not a global issue and may be only affecting me? Even if the file sizes are quite large, the Photos tab should still display all photos from my Camera Uploads folder right? I have no such problem with photos with file extensions .heic or .jpg.

 

Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jonnymk, hope you don’t mind me jump in. 

     

    This sounds like expected behavior, as only specific file extensions show on the Photos page. You can also see more details on this here.

     

    If I’ve misunderstood something though, please let me know.

    • jonnymk's avatar
      jonnymk
      Explorer | Level 4
      2 years ago

      Ok well that explains it then - dng is not a supported format on the Photos tab.

       

      Which brings me back to my original questions, can support be added please?

       

      Thanks.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, jonnymk. I’ve forwarded your feedback about this to our team, so that they can take this in account for the future. 

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