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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 months ago

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 months ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey chrisrazzell, let's jump right into this!

 

Which platform do you use, when trying to preview your content? Do you use our website, mobile or desktop app?

 

If you could send over a few screenshots of what you see on your end when visiting your Photos folder, that'd be great. Thanks! 

 

Keep us posted.

deborama19's avatar
deborama19
Helpful | Level 6
2 months ago

I have been having this issue for four days now on my laptop. First time after YEARS of using Dropbox successfully and recomminging it to many people. WHERE ARE MY PHOTOS? Why are they not being shown? I have checked my settings and everything is in order. Dropbox can no longer fetch my photos on my phone (which is not a new phone) or my laptop, using any number of browsers. WHAT IS GOING ON and HOW CAN I FIX IT?

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