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HawleyLaura's avatar
HawleyLaura
Helpful | Level 5
7 years ago

Pdf not opening in Adobe when Using Dropbox online

I have installed adobe acrobat reader DC, linked my dropbox account to it, and change the default program to open pdf files to adobe, but when I try to open a pdf from Dropbox online, it still opens ...
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  • Mark's avatar
    Mark
    7 years ago
    Thats because it isnt being downloaded, its just previewing via the website (IE/Edge etc. is really bad at this).

    The only way to do it otherwise would be to download it to the computer and then NOT use the 'open' options in Edge and open it via wherever it was downloaded to.
joannayotte's avatar
joannayotte
New member | Level 2

i have a question about pdf and adobe and dropbox. when i download a pdf from dropbox it opens automatically as a chrome html document so functions like fill and sign are not there. i've tried the solutions for pdf viewing in chrome to no avail so someone suggested it might be a setting in dropbox. if you're familiar with this problem is there a chance you can assist me?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi joannayotte; thanks for joining our Community and sorry for the late response.

 

If you're still having issues with this, could you walk me through the exact steps you take to do this and also send me a screenshot of what you see so I can advise further?

 

Thanks! 

  • HawleyLaura's avatar
    HawleyLaura
    Helpful | Level 5
    5 years ago

    Thank you.  It now appears to be working properly.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the quick response, Laura; I'm glad to hear it's sorted now.

       

      Enjoy the rest of your day and see you around the Community! 

  • tracy3999's avatar
    tracy3999
    New member | Level 2
    5 years ago

    Hi there, I am having an issue with opening PDFs in Dropbox with Adobe. The only option Dropbox is giving me to open the file is "Smallpdf." I have linked my Dropbox account with Adobe desktop. Please advise.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey tracy3999, thanks for nudging us on this thread. 

       

      Could you send us a screenshot (without any personal information) of what you're seeing, so as to have a better visual of this?

       

      Looking forward to hearing back from you!

      • tracy3999's avatar
        tracy3999
        New member | Level 2
        5 years ago

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