You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Orlando76
3 years agoNew member | Level 2
Only part of shared video can be watched via dropbox link
Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video. My account is a free basic 2GB account, as I rarely use dropbox. His is a ...
- 3 years ago
Orlando76 wrote:
Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video.
You're just watching a preview of the original video, and previews are time-limited based on the file owner's account level. If the owner of the file has a Basic account, only the first 15 minutes of a file can be previewed. For Plus, Family and Professional accounts that limit is extended to the first 60 minutes, and for Business accounts it's the first 4 hours. To view files longer than these limits you need to download the file and view it locally on your own device.
Rich
3 years agoSuper User II
Orlando76 wrote:
Someone sends me a dropbox link to a video in his dropbox account. I open it and can only see 15min of the 37min long video.
You're just watching a preview of the original video, and previews are time-limited based on the file owner's account level. If the owner of the file has a Basic account, only the first 15 minutes of a file can be previewed. For Plus, Family and Professional accounts that limit is extended to the first 60 minutes, and for Business accounts it's the first 4 hours. To view files longer than these limits you need to download the file and view it locally on your own device.
- Orlando763 years agoNew member | Level 2
Thanks Rich, I wouldn't have known!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!