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Forum Discussion

Robertbm's avatar
Robertbm
Explorer | Level 3
2 years ago

On my iPhone I cannot connect with my backup of my PC.

On my iPhone I cannot connect with my backup of my pc, made by de Dropbox backup app. On my iPad it is no problem. The Dropbox app is installed on my iPhone.
Computer Backup
Dropbox Backup
Mobile
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  • Walter's avatar
    Walter
    2 years ago

    Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Robertbm, welcome to our Community! 

 

It sounds like you're having some issues trying to view your Backup, when you're using our mobile app, on your iPhone, is that right? If not, feel free to clarify. 

 

What happens when you visit your Backup page online, using your mobile? Are you able to see your backup there?

 

Keep me posted!

Robertbm's avatar
Robertbm
Explorer | Level 3
2 years ago

When I on the iPhone my Backup page online try to open I get a picture of a buldog with the text to update my browser to the newest version of Edge, Chrome, Firefox, Safari. Edge seems not to exist for iPhone, the other 3 are updated (several times) and that was no solution.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Robertbm, can you clarify your current OS version, along with the version of the Dropbox app?

     

    If you have a screenshot of the page you get on your end, it's more than welcome. Feel free to attach it here. 

    • Robertbm's avatar
      Robertbm
      Explorer | Level 3
      2 years ago

      My IOS version is 16.6.1 and the version of my Dropbox app on the iPhone is 344.2.4. The Dropbox version on my PC (laptop) is 182.4.6427. I sent some screenshots. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

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