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Helpful | Level 5

7 years ago

Solved

New MacBook Pro - can't locate Dropbox files in Finder

Got a new Macbook Pro. Downloaded the Dropbox app - when I go into Finder and click on Dropbox - there are no files there. When I go to the web or my iMac - files are there. Any thoughts on how to solve this - I have been searching on the Internet all day and can't seem to find a solution. Any answers are greatly appreciated. Thank You!

P.S. Running Macbook Pro 2017, Mojave Version 10.14.3. Running Dropbox version 67.4.83 which I believe is the latest.

desktop

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leboyd
7 years ago
I'm back with good news! I did another un-install of Dropbox but this time I followed the instructions from this website: Uninstall Dropbox from Mac
Just moving the Dropbox app from your Applications folder to the trash and removing it from the Sidebar in Finder is not enough. These complex programs put a lot more data on a computer in hidden places that most people don't know where or how to find. By going through all of the steps I did a COMPLETE uninstall. Re-installed Dropbox and as we speak - Dropbox is now syncing up all of my folders which I now see on my new Macbook. I have at I had at least 100 GB of data so I knew there was a problem when the first install of Dropbox synced within a couple of seconds.
First, thanks Walter for all your help and second, I hope this helps others. If you have to re-install Dropbox - go and do a complete uninstall before trying to reinstall the Dropbox app again.

13 Replies

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Walter
Dropbox Staff
7 years ago
Hey there leboyd - welcome to our forums!

Could you share your desktop app's exact status at the moment? Is it 'up to date' or still syncing changes? Also, can you change your bandwidth settings to boost the syncing process and let me know how it goes?

Thanks!
- leboyd
  Helpful | Level 5
  7 years ago
  The Dropbox app is showing Up to date with green checkmark
  - Walter
    Dropbox Staff
    7 years ago
    Thanks for the swift response leboyd - much appreciated!
    
    The issue you're experiencing may be related to a known issue with your file browser (Finder) not refreshing the window correctly to reflect the changes made by an application within this folder.
    
    To resolve this issue, please try relaunching Finder by using the following steps:
    
    1. Save any files that you have open and close any applications
    2. Click on the Apple icon in the top left of your screen
    3. Click on "force quit"
    4. Relaunch the Finder.
    
    You should now be able to navigate to this folder and see that the folder has been refreshed to its current state.
    
    If the issue persists, please send a screenshot of what you are seeing in the window with the issue.

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P.S. Running Macbook Pro 2017, Mojave Version 10.14.3. Running Dropbox version 67.4.83 which I believe is the latest.

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P.S. Running Macbook Pro 2017, Mojave Version 10.14.3. Running Dropbox version 67.4.83 which I believe is the latest.

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Hey there leboyd - welcome to our forums!

Could you share your desktop app's exact status at the moment? Is it 'up to date' or still syncing changes? Also, can you change your bandwidth settings to boost the syncing process and let me know how it goes?

Thanks!

The Dropbox app is showing Up to date with green checkmark

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Thanks for the swift response leboyd - much appreciated!

The issue you're experiencing may be related to a known issue with your file browser (Finder) not refreshing the window correctly to reflect the changes made by an application within this folder.

To resolve this issue, please try relaunching Finder by using the following steps:

1. Save any files that you have open and close any applications
2. Click on the Apple icon in the top left of your screen
3. Click on \"force quit\"
4. Relaunch the Finder.

You should now be able to navigate to this folder and see that the folder has been refreshed to its current state.

If the issue persists, please send a screenshot of what you are seeing in the window with the issue.

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I'm back with good news! I did another un-install of Dropbox but this time I followed the instructions from this website: Uninstall Dropbox from Mac

Just moving the Dropbox app from your Applications folder to the trash and removing it from the Sidebar in Finder is not enough. These complex programs put a lot more data on a computer in hidden places that most people don't know where or how to find. By going through all of the steps I did a COMPLETE uninstall. Re-installed Dropbox and as we speak - Dropbox is now syncing up all of my folders which I now see on my new Macbook. I have at I had at least 100 GB of data so I knew there was a problem when the first install of Dropbox synced within a couple of seconds.

First, thanks Walter for all your help and second, I hope this helps others. If you have to re-install Dropbox - go and do a complete uninstall before trying to reinstall the Dropbox app again.

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