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IdleKing86's avatar
IdleKing86
New member | Level 2
3 years ago

Music won’t play in background

I got the latest iPhone update last night and today Dropbox won’t play music while I’m in other apps or lock the phone. It’s always run in the background up until now. Haven’t been able to find a sol...
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  • IdleKing86's avatar
    IdleKing86
    3 years ago
    G’day Hannah,

    Thanks so much for replying! The issue had resolved itself by the following day so I think it might’ve just been a bug in the new update.
IdleKing86's avatar
IdleKing86
New member | Level 2
I’ve just realised it also won’t play if my phone is on silent mode even though it always used to just fine.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey IdleKing86, thanks for reaching out to our Community!

 

I just tested this on my end, and I'm not having any issues playing audio files in the background, or with the phone locked.

 

Would you mind clearing the cache of the Dropbox app from the app's settings and restarting it, to see if that helps?

 

Let me know how it goes.

  • IdleKing86's avatar
    IdleKing86
    New member | Level 2
    3 years ago
    G’day Hannah,

    Thanks so much for replying! The issue had resolved itself by the following day so I think it might’ve just been a bug in the new update.

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