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Arrell5093's avatar
Arrell5093
Explorer | Level 3
2 years ago

Missing images in powerpoint upload

I recently uploaded a large PPT file (225 M) that had a lot of images.  Several of them do not appear.  I deleted the file and tried to upload again but same thing happened.  Any suggestions?
Preview
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshot Arrell5093 - much appreciated.

 

Could you clear your browser's cache or try another browser and let us know if this persists?

Arrell5093's avatar
Arrell5093
Explorer | Level 3
2 years ago

Hi Wlater,

I cleared the Chrome browser cache and cookies and uploaded the PPT again.  Images still missing.

 

Then I tried Firefox, and images still missing.

 

Now what?

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update Arrell5093 

     

    May we reach out via email to have a further look internally at this point? 

    • Arrell5093's avatar
      Arrell5093
      Explorer | Level 3
      2 years ago

      Yes, if you think it would be helpful.  I do not wish to post my email address on this public forum.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I just sent you an email Arrell5093! 

         

        I'll see you there, cheers!

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