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Arrell5093's avatar
Arrell5093
Explorer | Level 3
2 years ago

Missing images in powerpoint upload

I recently uploaded a large PPT file (225 M) that had a lot of images.  Several of them do not appear.  I deleted the file and tried to upload again but same thing happened.  Any suggestions?
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshot Arrell5093 - much appreciated.

 

Could you clear your browser's cache or try another browser and let us know if this persists?

  • Arrell5093's avatar
    Arrell5093
    Explorer | Level 3
    2 years ago

    Hi Wlater,

    I cleared the Chrome browser cache and cookies and uploaded the PPT again.  Images still missing.

     

    Then I tried Firefox, and images still missing.

     

    Now what?

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update Arrell5093 

       

      May we reach out via email to have a further look internally at this point? 

      • Arrell5093's avatar
        Arrell5093
        Explorer | Level 3
        2 years ago

        Yes, if you think it would be helpful.  I do not wish to post my email address on this public forum.

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