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Arrell5093's avatar
Arrell5093
Explorer | Level 3
2 years ago

Missing images in powerpoint upload

I recently uploaded a large PPT file (225 M) that had a lot of images.  Several of them do not appear.  I deleted the file and tried to upload again but same thing happened.  Any suggestions?
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Arrell5093, thanks for bringing this to our attention.

 

Are you seeing this on the Dropbox site itself, or after you download the file to your computer again?

 

This will help me to assist further!

Arrell5093's avatar
Arrell5093
Explorer | Level 3
2 years ago

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot Arrell5093 - much appreciated.

     

    Could you clear your browser's cache or try another browser and let us know if this persists?

    • Arrell5093's avatar
      Arrell5093
      Explorer | Level 3
      2 years ago

      Hi Wlater,

      I cleared the Chrome browser cache and cookies and uploaded the PPT again.  Images still missing.

       

      Then I tried Firefox, and images still missing.

       

      Now what?

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update Arrell5093 

         

        May we reach out via email to have a further look internally at this point? 

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