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Forum Discussion
Missing images in powerpoint upload
I recently uploaded a large PPT file (225 M) that had a lot of images. Several of them do not appear. I deleted the file and tried to upload again but same thing happened. Any suggestions?
Jay
Dropbox Staff
Dropbox StaffHi Arrell5093, thanks for bringing this to our attention.
Are you seeing this on the Dropbox site itself, or after you download the file to your computer again?
This will help me to assist further!
In dropbox itself. Also, I shared with a few people and they also saw the missing images.
- Walter
Hey Arrell5093, sorry to jump in here, but could you clarify if you're able to preview those missing images on your PPT file after downloading it from the website and opening it locally on your device?
The PPT is complete on my computer. When I uploaded it to Dropbox several images did not transfer. When downloaded from Dropbox, the images are missing.
- Walter
Thanks for the screenshot Arrell5093 - much appreciated.
Could you clear your browser's cache or try another browser and let us know if this persists?
Hi Wlater,
I cleared the Chrome browser cache and cookies and uploaded the PPT again. Images still missing.
Then I tried Firefox, and images still missing.
Now what?
