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Forum Discussion
iOS app won't show business folders
I've just upgraded from free accounts to Dropbox Business. My team had access to some shared folders and we use a 3rd party iPad app (Documents by Readdle) to sync the folders and display the conten...
- Do you have two separate accounts, one personal and one business, that you've linked together on the Dropbox website?
If so, and best guess... the third-party apps aren't able to handle linked accounts. The Dropbox iOS app can handle this situation. Third-party apps would need to be capable of that as well. I don't know if that's possible using the Dropbox API, which is what third-party apps use to communicate with Dropbox.
Your best bet will be to reach out to the developers of the app(s) that you're using, as only they can provide support for their app. Dropbox cannot support third-party applications.
One thought though, have you tried to log out of the third-party app and log back in using the email address used for your Dropbox Business account?
I've been having exactly the same issue with a LOT of apps I use for business - I can't access my main folder, just the other one. There are no issues with the sharing permissions and dropbox have been absolutely no help in assisting either, basically saying it's not their problem! I only moved from box sync to them as was having sync issues but if I can't see my files where I need them it's not much use.
If anyone has any ideas or has managed to crack this, would be greatly appreciated.
In the meantime, dropbox help it seems doesn't exist
Hi, this is the workaround I finally found out about this issue: the official IOS documents/files app has access to all Dropbox Business account folders (unlike Spark or PDF Expert, which only have access to the personal folder) after getting connected. So if you want to add an attachment to an email from one of the team folders on dropbox, just go the detour via the files App – the same goes for saving attachments or edited pdfs :-)
The problem with this is that while you can access the PDF from the ios app, if you edit it in PDF Expert or Spark, you can't save it back to a Dropbox Business folder, just your personal acocunt.
Has anyone found an app that can acess the Dropbox teams folders yet?
Accessing files in DB for biz via the native Files app in iOS worked! I cannot believe I didn't think of this earlier. I switched my company's service from G-Drive to DB for Biz and have contacted Readdle about three times in the last few months to pressure them to add the feature to Spark email. While Readdle's PDF Expert will now access both DB for Business and Personal Accounts simultaneously, Spark will not, which is infuriating when you're trying to run a business on the go. It will only access your personal dropbox or your DB for Biz/Personal folder. Attaching DB docs via the Files app in Spark works. Thank you!!
- Mark
Super User II
Sadly if the issue is with third parties (as it seems to be based on those images) Dropbox support cant help - the only people who can are the third party developers themselves.
Have you contacted the app developers you are having issues with to see if they are even aware of it? They should be as this change isnt a new one - it was well documented, but, that doesnt mean they've updated apps etc.Yes I'm currently in discussions with all the 3rd party apps which is taking up a lot of my time.
Has anyone found a solution here? Super frustrating not to be able to save mark-ups in PDF Expert (or other apps) to my dropbox business team folders.
Any ideas?
