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edsnails's avatar
edsnails
New member | Level 2
7 years ago

iOS app won't show business folders

I've just upgraded from free accounts to Dropbox Business. My team had access to some shared folders and we use a 3rd party iPad app (Documents by Readdle) to sync the folders and display the conten...
dropbox business
Mobile
Sync
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  • Rich's avatar
    Rich
    7 years ago
    Do you have two separate accounts, one personal and one business, that you've linked together on the Dropbox website?

    If so, and best guess... the third-party apps aren't able to handle linked accounts. The Dropbox iOS app can handle this situation. Third-party apps would need to be capable of that as well. I don't know if that's possible using the Dropbox API, which is what third-party apps use to communicate with Dropbox.

    Your best bet will be to reach out to the developers of the app(s) that you're using, as only they can provide support for their app. Dropbox cannot support third-party applications.

    One thought though, have you tried to log out of the third-party app and log back in using the email address used for your Dropbox Business account?
  • Jay's avatar
    Jay
    7 years ago
    Looks like you’re on the new structure of a Dropbox Business team, which we have some information about here.
     
    As that’s the case, most likely Readdle hasn’t updated their app to take into consideration this, as they can’t apparently access team folders in the Dropbox Business team. Seeing as the icon they’re using for Dropbox is the old icon, it is possible that they haven’t updated it for some time.
     
    However, could you try updating the app on your device to see if that helps, if you’re instead running the older version somehow?
     
    Otherwise, we’d recommend getting in contact with them in order to resolve this matter, since they’re not viewing the Dropbox team folder.
     
     
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago
Do you have two separate accounts, one personal and one business, that you've linked together on the Dropbox website?

If so, and best guess... the third-party apps aren't able to handle linked accounts. The Dropbox iOS app can handle this situation. Third-party apps would need to be capable of that as well. I don't know if that's possible using the Dropbox API, which is what third-party apps use to communicate with Dropbox.

Your best bet will be to reach out to the developers of the app(s) that you're using, as only they can provide support for their app. Dropbox cannot support third-party applications.

One thought though, have you tried to log out of the third-party app and log back in using the email address used for your Dropbox Business account?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Looks like you’re on the new structure of a Dropbox Business team, which we have some information about here.
     
    As that’s the case, most likely Readdle hasn’t updated their app to take into consideration this, as they can’t apparently access team folders in the Dropbox Business team. Seeing as the icon they’re using for Dropbox is the old icon, it is possible that they haven’t updated it for some time.
     
    However, could you try updating the app on your device to see if that helps, if you’re instead running the older version somehow?
     
    Otherwise, we’d recommend getting in contact with them in order to resolve this matter, since they’re not viewing the Dropbox team folder.
     
     

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