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maoritsu's avatar
maoritsu
Explorer | Level 3
7 months ago

Images not downloading as transparent PNGs on the mobile app

for some reason, my transparent pngs aren't downloading or displaying as transparent on the mobile app and the mobile app only. this wasn't a problem before as i was able to save and view images with...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi maoritsu, thanks for bringing this to our attention.

 

What mobile device and OS are you running currently?

 

How exactly are you downloading the images from your account onto your phone?

 

This will help me to assist further!

maoritsu's avatar
maoritsu
Explorer | Level 3
7 months ago

iphone 6s+, ios 15.6.1. i'm downloading the images via the most recent version of the dropbox app by clicking " save image " from the dropdown. like i said, this is a new problem as i've been able to save any kind of transparent image this way before.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey maoritsu, when did you first notice this behavior?

     

    If you choose to make the file available offline and then download it, does that make a difference?

    • maoritsu's avatar
      maoritsu
      Explorer | Level 3
      7 months ago

      it started in april of this year and at first i thought it was just a glitch and didn't think anything of it. i tried as you suggested making the file offline and then downloading it but that didn't do anything

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for clarifying maoritsu!

         

        Would you be able to send me a few screenshots of how an example file looks like in the Dropbox app, and how it looks when you download it? 

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