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Forum Discussion
Image appears to be corrupted
Hi everyone,
for the first time I find myself managing a seemingly corrupted file synced on DropBox. It's a small, low-resolution image, fortunately not essential and also saved elsewhere. But ...
Hey cloudres, so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one.
If it was only edited once, that action is what might have caused it to be corrupted.
If you see in the version history that it's been edited more than once, I'd suggest you save a copy of the version that works and then keep restoring older versions, to find out which one caused the corruption, if that makes sense.
Hannah
Dropbox Staff
Dropbox StaffHey cloudres, so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one.
If it was only edited once, that action is what might have caused it to be corrupted.
If you see in the version history that it's been edited more than once, I'd suggest you save a copy of the version that works and then keep restoring older versions, to find out which one caused the corruption, if that makes sense.
I understand what you mean, but honestly, I don't remember modifying those files from their creation until now. So for me, it remains unknown how this image has been modified.
However, I think it is useful to emphasize two things. The first is that fortunately, the problem has been successfully resolved. The second is that it had never happened to me before in maybe ten years on Dropbox.
Anyway, thank you for your assistance!
