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Forum Discussion
I'm having issues downloading a 45GB .mov video file.
Hi,
I'm having issues downloading a 45gb .mov video file.
Mac Mini 2023 Ventura 13.7
In the Dropbox App, when I double click on the file it says, 'The document could not be opened. Try your...
Hannah
Dropbox Staff
Dropbox StaffHey RichPer, thanks for reaching out to us.
Is the file in question set to "online-only" (gray cloud icon) in your Dropbox folder?
If so, you can right-click on it and choose "make available offline" to download it to your computer.
Otherwise, you can try from our website again, this time from a different browser to see if it works.
Let me know how it goes.
Hi Hannah,
Thanks for the reply.
Using the website, I've tried Safari and Chrome with/without VPN, private browser etc and they all stop downloading at roughly 24gb. I've tried about 7 times in different configurations. Screen shot below.
I've attached a screen shot of the three files (A) and the messages when I click and double click. (B+C). The thing is, I managed to down load the first file overnight and the second file EGA1002 in the morning with no problem. When I went to do the same for EG2A1003 this is when I got the messages. Now, if I try and download the first file again I get the same unable to connect messages but the second file EGA1002 is fine. There doesn't seem to be a pattern which makes it confusing.
Any assistance would be great.
Thanks.
Rich
