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Forum Discussion
I see a box next to my photos on my computer and I can no longer open them.
I have used Dropbox to save my photos from my phone and have access to them on my computer. Suddenly I've noticed that I do not have access to all my photos on my computer. I see them, but they have a box around the photo name and I cannot open it. Is this because Dropbox has suddenly started asking for subscription money? And, if I pay, will I have access to my photos once again?
- Nancy
Dropbox Staff
Hey FrankPosa, welcome aboard our Community.
If the photos have been added to your mobile app with no issues and you’re not close to maxing out your account’s quota, I don’t believe you’d need to upgrade, but we’ll need more info to check this further.
Can you send me a screenshot of the box you describe?
Are you seeing your photos normally, if you visit www.dropbox.com?
Let me know when you have more details.
I can see the photos in Dropbox, but I cannot access them. I can't open the file, nor can I copy or move the file. I see it and it looks OK, but I can't do anything with it. I am trying to copy my Dropbox files to an internal directory and it won't copy. I tried to open the file to see what the photo was and it won't open.
