We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

luisma78's avatar
luisma78
New member | Level 2
11 months ago

I need to download my files, and close my account

I want to download and close this account. Dropbox is a scam!  I need my pictures and files!!!
Download
Security
luisma78's avatar
luisma78
New member | Level 2

my issue is that i cannot download my own data to my computer without paying. You have my data hostage. please let me know how to download every file and close the account. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi luisma78, you don't need a paid account in order to download your data, since you can always access your files from here. 

 

If you have the Dropbox desktop application running, the files would sync to your machine normally, thus downloading them.

 

If you have any further queries, feel free to message back.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!