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Forum Discussion

Tim42c's avatar
Tim42c
Helpful | Level 6
11 months ago

I exported my Paper docs and all image links give "access denied" error

I exported all my Paper docs for safe keeping. Dropbox Paper sent me a .zip file with all the docs, organized in folders by creator email. That's fine. 

 

Except...

 

Every image URL to the CloudFront CDN is restricted. 

 

For example - here is some markdown with a link to an image:

![eBike classes explained in a simple table.](https://d2mxuefqeaa7sj.cloudfront.net/s_84F8D7_MORE_CHARS_352_ebike+classes.jpg)

 

When I edit the markdown, the image cannot be previewed. When I open the image URL, CloudFront kindly tells me access is denied:

 

<Error>
<Code> AccessDenied </Code>
<Message> Access Denied </Message>
<RequestId> EFQ3KJXP3C9E753Q </RequestId>
<HostId>
KnArw2kP4EPqKl5axs2COcBGOGuCko+iZW1QRUY0BVBDug5QOklAER/4EemA2Z892Tpl3YcVAgo=
</HostId>
</Error>

 

Note: I shortened the example link, because the forum truncates it. Export a page and you can see for yourself.

 

So my question -- how do we export our images?

I asked support about this, and I was simply redirected to ask the Community. 😥

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Tim42c, thanks for reaching out to us.

     

    This does sound more like a CloudFront issue, to be honest.

     

    Can you give us the ticket number for your communication with our support team, so we can check it out?

     

    Thanks.

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