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Kib_1's avatar
Kib_1
New member | Level 2
5 years ago

I can't see my personal, regular files. Help?

Hi, I can't see my Regular files- only my Shared ones- and I would like to delete them as they are taking up most of the space on my account. How do I first see what they are, and then how do I then ...
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  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for getting back to me here yodave!

     

    Any folder that are syncing with any devices or not will always show in your "All files" page in your account online. This is like your central hub for seeing everything in your account.

     

    Can you use the steps outlined here to show the folder sizes to see if this helps with narrowing down the bulk of the data?

     

    Your top level folders there should add up to the space usage you see in your plan page. 

yodave's avatar
yodave
Helpful | Level 5

Hi Daphne,

 

Thanks for your message.

 

Yes I have lots of folders, but I've been through them all and there's only one with bigger files; maybe 150Mb in that one. The rest are all just a few Mb. Best I can tell, the bulk of the data usage is used for syncing to something, but I don't know what, and I can't see any folder that's being used for syncing.

 

Have a great weekend!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for getting back to me here yodave!

 

Any folder that are syncing with any devices or not will always show in your "All files" page in your account online. This is like your central hub for seeing everything in your account.

 

Can you use the steps outlined here to show the folder sizes to see if this helps with narrowing down the bulk of the data?

 

Your top level folders there should add up to the space usage you see in your plan page. 

  • yodave's avatar
    yodave
    Helpful | Level 5
    5 years ago

    Hi Daphne,

     

    I tried this, and it resolved the problem. Thank you.

     

    I have 30-40 folders all with varying small amounts, but they're bigger than I imagined, including my fonts folder which has 200Mb when I imagined it would have been much less. Together, these account for the usage. In terms of feedback, it should be a bit easier to see the size of folders in terms of UX, but this solved my issue so many thanks.

     

    Have a great weekend!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    I'm very glad to hear that helped yodave!

     

    I appreciate your feedback on this too, I've made a note on this from my side.

     

    I'm just a post away if you need anything else. 😁

     

    Hope you have a lovely weekend too!

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