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Forum Discussion
I can't see my personal, regular files. Help?
Hi, I can't see my Regular files- only my Shared ones- and I would like to delete them as they are taking up most of the space on my account. How do I first see what they are, and then how do I then ...
Thanks for getting back to me here yodave!
Any folder that are syncing with any devices or not will always show in your "All files" page in your account online. This is like your central hub for seeing everything in your account.
Can you use the steps outlined here to show the folder sizes to see if this helps with narrowing down the bulk of the data?
Your top level folders there should add up to the space usage you see in your plan page.
Daphne
Dropbox Staff
Dropbox StaffHi Kib_1, thanks for reaching out to us here!
Any shared folders in your account will have a folder icon with a silhouette of 2 people on it, but you can also check the Members column to see if the files show "Only you" or "x members".
To make some space in your account first, you can check out these steps on how to remove shared folders from your account either permanently or with the option to add them back later.
Both will free up the space used in your account.
For the personal files that you're missing, can you do a search in your account for some of the file names and let me know if you can locate them this way? The results will also show any files that have been recently deleted too.
Let me know how it goes!
Dear DropBox,
Respectfully, that did not answer his question and the question many have of this same issue. his question was..."How do I first see what they are, and then how do I then delete them?"
I have spent a lot of time searching for this answer to no avail. I now believe that it is intentional on DropBox's part to create a level of frustration and anxiety over the "free" space. after all, the free 2GB space is the marketing tool and its to DropBoxes advantage and desire that we all pony up for monthly payments. DropBox does not want us to have access to that free storage space to delete unintended synced "Regular" files or any management of the free storage space.
After all, how easy it would be to create the access to that storage space and have the ability to delete individual files or a select all prompt to delete. DropBox wants to keep flagging the [out of space] banner in your faces every-time you sign in.
Whatever!
