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chateausalavaux's avatar
chateausalavaux
Explorer | Level 3
2 months ago

I can't see my files, even though I upgraded.

Hello,  I added several files yesterday on my new dropbox account.  I had a message alerting me that Ive reached my basic capacity. I therefore paid to upgrade to a higher capacity but I still ca...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey chateausalavaux, let's see what we can find about this together! 

 

What process did you follow on your end when adding the files? Did you use our website, or desktop app? 

 

Can you check your events page, and let me know if you see any of the files added there? 

 

Keep me posted, and we'll take it from there! 

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