You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mattheweporter's avatar
mattheweporter
New member | Level 1
2 months ago

I can't download a shared file as I'm being told I'm out of storage

I'm trying to download a large file from Dropbox that someone shared with me, but instead of seeing a 'download' option, I get this message... "Your account is out of storage!" Here's the problem...

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!