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Forum Discussion

Nahome 's avatar
Nahome
New member | Level 2
3 years ago

I can't download a Dropbox Transfer as it's expired now. What can I do?

Really hoping there is a solution to my problem! 

 

So I have a film developing company that I use, which sends your developed photos to your email via a DropboxTransfer. I usually download the files directly to my iCloud file on my iPhone. Recently, my iCloud decided to delete some of my photos 😞 . I went back to email that he sent to me in an attempt to download the file again; but to my surprise I was unable to do so. The file stated "These files will be available until 6/10/2022 at 11:59 PM GMT-04:00". So, is there a way for me to have this time extended or renewed? (Or anything??) I am really desperate to have these memories recovered. 

Thank you. 

Dropbox Transfer
  • Walter's avatar
    Walter
    3 years ago

    Hey Nahome , sorry to hear about this.

     

    I'm afraid that if the Transfer expired, you'll need to contact the person who originally shared the transfer with you in the first place and ask them to resend it to you. 

     

    I hope this helps!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Nahome , sorry to hear about this.

     

    I'm afraid that if the Transfer expired, you'll need to contact the person who originally shared the transfer with you in the first place and ask them to resend it to you. 

     

    I hope this helps!

    • Nahome 's avatar
      Nahome
      New member | Level 2
      3 years ago

      Thanks! Contacted and he is sending over soon.

    • HONESTY Poetry's avatar
      HONESTY Poetry
      New member | Level 2
      3 years ago

      If I share a dropbox file:

      1. does the other person have to have a dropbox account to access it?

      2. how long can a person access a file I have shared via dropbox (that is, if I DON'T set an expiration, will it be available forever?)

      Thanks for any help!!

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