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Riccardo3's avatar
Riccardo3
Explorer | Level 3
6 months ago

I can't click on the notes I've created for my PDF.

Hi, in a PDF, I added some notes on some words, which I can't see in the DropBox application when I click on them, this applies to both Ipad and Iphone. The icon of the note that has been taken appears, but I cannot click it in any way. Is this normal behavior?

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey Riccardo3! Thanks for your post. 

     

    How did you add these notes to your PDF file exactly? Do you mean that you created a Dropbox comment perhaps for each word? 

     

    Can you send me a full screenshot of what you see on your Dropbox app(s)?

     

    Keep me in the loop.

    • Riccardo3's avatar
      Riccardo3
      Explorer | Level 3

      I used the PDF expert application, I selected a word and right-clicked note, and added some text. Then I saved the file and synced it, like all files on DropBox. If I try to open it from my phone or iPad, the notes on DropBox cannot be viewed.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the clarification. In this case, this sounds like expected behavior since the notes were created within the third-party app. 

         

        Do you have the same program/app to open the PDF on your mobile device? If yes, can you see the notes there?

  • Riccardo3's avatar
    Riccardo3
    Explorer | Level 3
    Hi, I didn't create the notes from the DropBox application, I used a PDF application, specifically PDF expert. I thought you could view them by clicking on them from Dropbox, but unfortunately not

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