You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Papito McSwagger's avatar
Papito McSwagger
Explorer | Level 3
6 months ago

How to turn off remembering the player position of a media file?

When opening a mefia file, Dropbox restores the position at which the file was closed.
How to turn that off so that it always opens the file at the beginning?
Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Papito McSwagger, thanks for posting here today!

     

    Would you mind clarifying which platform you use on your end, when this happens? 

     

    Do you use our website, mobile app or desktop app? Also, does this happen with all of your media files? 

     

    Let me know more, and we'll take it from there! 

    • Papito McSwagger's avatar
      Papito McSwagger
      Explorer | Level 3

      Hey, thanks for the reply!

      This is happening on the iOS app, for audio files (at least .mp3 and .wav) as well as video files (.mp4). I have an iPhone 12, v16.7.2 and the app is up to date.

       

      To better explain my point: let's say I open an audio file that lasts 5 minutes. If I play it for 2 minutes, then leave the player, quit the app and come back, if I play the audio file again, it doesn't start the file from the beginning, but starting at 2 minutes (3 minutes left). It appears to save the last player's position in cache and I wonder if it'd be possible to disable that for all files?

       

      Cheers

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey Papito McSwagger, thanks for the info! 

         

        I just tested it on my end with a video file, and it seems the player started playing from the beginning. 

         

        Does this only happen with longer files, or no? Also, have you considered upgrading to the latest version of your OS? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!