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Forum Discussion

mcganty's avatar
mcganty
New member | Level 2
8 years ago

How many years until Dropbox will fix offline files being unaccessible

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
Mobile
  • Jane's avatar
    Jane
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

David S.149's avatar
David S.149
New member | Level 1

Same problem. The sugested solution is for a Windows tablet, Mine is Android, so is there no solution? If not, what is the point in having "available offline" if it needs a connection every time?

JonBasa's avatar
JonBasa
New member | Level 2
8 years ago
Still no reply from Dropbox on this issue...someone needs to address this issue as it is very annoying and stupid.

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