We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mcganty's avatar
mcganty
New member | Level 2
8 years ago

How many years until Dropbox will fix offline files being unaccessible

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
Mobile
  • Jane's avatar
    Jane
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

Ian H.31's avatar
Ian H.31
New member | Level 1

I have the DB app on my iphone and have set some files (video and audio files) as 'available offline' so i can watch some movies on my commute. I have set my app to only connect over wifi, however, my monthly data allowance has since run out and all of a sudden all the files are unavailable and all display with a yellow exclamation icon.

Does dropbox still require internet access in order for me to access the files which are supposed to be on my phone? Is this why my entire data allowance has gone in a week? Surely the files are saved locally and should have no need for a connection?

Please help ^_^ 

Ian H.31's avatar
Ian H.31
New member | Level 1
10 years ago

Hi Ed, The files were definitely complete as it took me several hours on my crappy connection for them to finally say complete (and for the '% downloaded' message to go). I had been watching them on the bus for a few days before i lost my data allowance and the exclamation marks appeared.

The app is now telling me there's not enough space on my phone for the offline files - despite there being roughly twice the value of my entire dropbox available. I installed a game on there at some point so my other question is: do offline dropbox files get overwritten by other apps? If my phone was struggling for space (it is not) would it not just say it couldn't install the new app, rather than overwriting dropbox files and then dropbox telling me there's not enough space for the files that were already supposed to be there?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!