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Forum Discussion

mcganty's avatar
mcganty
New member | Level 2
8 years ago

How many years until Dropbox will fix offline files being unaccessible

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
Mobile
  • Jane's avatar
    Jane
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

Pierre S.1's avatar
Pierre S.1
New member | Level 1

I have 2 ipads and 1 iphone, all of them are running Dropbox.

I use it for work purpose to have videos of my products. 
Before the newest updates, where it changed form "favorites"  to offline files, i had no problems, but now, the videos set to offline, just dont work offline, and its causing a lot of problems.

All the videos i use, are formatted to Mp4, i have about 30 videos, and only 4 (the 4 newest added) refuse to work. They have been doiwnloaded about 5 til 8 times now, and soon as wifi is gone, they dont work, while all the old videos work. This is the same problem accross 3 devices!

Can anyone shine some light on what the heck is going on? 

William (Mickey's avatar
William (Mickey
Explorer | Level 3
9 years ago

I have song lyrics and chords saved on Dropbox (hundreds of them).  They are arranged in folders, then the songs are listed in alphabetical order in the folder. (example:  Folder 1  Country Music A-I  Folder 2 Country Music J-Z......etc.)

My problem is this:  after each update, I have to go to each folder and open each song to re-establish it on my Ipad to have it available for offline use in places I play that don't have WiFi.  I'm talking 500+ songs; open the file, open the next file, open the next file, etc).  I have looked at the "offline" folder system,  but can't figure out how to do it a folder at a time, and retaining the alphabetical order in each folder.  Without this organization, finding a tune quickly would be impossible.

I MUST be doing something wrong to have to open each and every file after updates so that I can access the file offline when WiFi is not there.  

Anyone have any suggestions to help me through this mess?  I love Drobox, but this re-load every song after every update is making me think I need to leave DB and find a better program for my use.

Thanks for any advice anyone has for me.

 

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