You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
mcganty
8 years agoNew member | Level 2
How many years until Dropbox will fix offline files being unaccessible
I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
- 8 years ago
Hey PeeDub, sorry to hear that you're feeling this way.
In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.
I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up!
Pierre S.1
New member | Level 1
I have 2 ipads and 1 iphone, all of them are running Dropbox.
I use it for work purpose to have videos of my products.
Before the newest updates, where it changed form "favorites" to offline files, i had no problems, but now, the videos set to offline, just dont work offline, and its causing a lot of problems.
All the videos i use, are formatted to Mp4, i have about 30 videos, and only 4 (the 4 newest added) refuse to work. They have been doiwnloaded about 5 til 8 times now, and soon as wifi is gone, they dont work, while all the old videos work. This is the same problem accross 3 devices!
Can anyone shine some light on what the heck is going on?
Joel E.
10 years agoNew member | Level 1
I seem to have the same issue.
I uploaded a few videos from my Mac onto dropbox, checked they played while over 4G. Selected to save them offline and watched them download to my phone. Got on a flight, put on aeroplane mode... and they don't play :'(
Even when I reconnect to 4G or wifi now the "offline files" still won't play. The loading indicator just sits there spinning.
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