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Forum Discussion

mcganty's avatar
mcganty
New member | Level 2
8 years ago

How many years until Dropbox will fix offline files being unaccessible

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
Mobile
  • Jane's avatar
    Jane
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

Pierre S.1's avatar
Pierre S.1
New member | Level 1

I have 2 ipads and 1 iphone, all of them are running Dropbox.

I use it for work purpose to have videos of my products. 
Before the newest updates, where it changed form "favorites"  to offline files, i had no problems, but now, the videos set to offline, just dont work offline, and its causing a lot of problems.

All the videos i use, are formatted to Mp4, i have about 30 videos, and only 4 (the 4 newest added) refuse to work. They have been doiwnloaded about 5 til 8 times now, and soon as wifi is gone, they dont work, while all the old videos work. This is the same problem accross 3 devices!

Can anyone shine some light on what the heck is going on? 

Joel E.'s avatar
Joel E.
New member | Level 1
9 years ago

I seem to have the same issue. 

I uploaded a few videos from my Mac onto dropbox, checked they played while over 4G. Selected to save them offline and watched them download to my phone. Got on a flight, put on aeroplane mode... and they don't play :'(

Even when I reconnect to 4G or wifi now the "offline files" still won't play. The loading indicator just sits there spinning.

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