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Forum Discussion
mcganty
8 years agoNew member | Level 2
How many years until Dropbox will fix offline files being unaccessible
I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
- 8 years ago
Hey PeeDub, sorry to hear that you're feeling this way.
In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.
I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up!
Dan B.12
New member | Level 1
Downloaded android app on Samsung galaxy tab, signed in and saw all my documents as expected. I checked each individual one to make them available offline, but when I go somewhere with no wifi connection a load of the docs won't load.
Instead I get a message saying 'Dropbox can't open this file, check your internet connection'.
Dropbox is usually left open on the tablet and lives in a wifi zone for the majority of the time, yet nearly 3 weeks after checking all the docs as available offline, it clearly isn't downloading them to the device as it should be.
These aren't big files (maybe two dozen pdf's) and I'm nowhere near exceeding my download limit and I rely on having these docs available at all times. Does anyone have any suggestions??
David S.149
9 years agoNew member | Level 1
Same problem. The sugested solution is for a Windows tablet, Mine is Android, so is there no solution? If not, what is the point in having "available offline" if it needs a connection every time?
- JonBasa8 years agoNew member | Level 2Still no reply from Dropbox on this issue...someone needs to address this issue as it is very annoying and stupid.
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