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xoxoJen's avatar
xoxoJen
New member | Level 2
7 years ago

Folder not loading images on mobile

When I load photos to a shared folder "anyone with link can view" the images are only viewable on desktop machine. Mobile will load the page, but there are empty/blank squares in place of all the ima...
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  • Frank_S's avatar
    Frank_S
    7 years ago

    Hey all,

     

    Thank you for your patience while we worked on getting this resolved. A fix for this has been released and shared links to folders should now show image and video thumbnails correctly, and let you interact with the thumbnails to view previews of the files. 

     

    This should work correctly for all users now, however if anyone is still seeing issues with shared links to folders on mobile web browsers, can you let us know in detail what behaviour you are seeing? 

     

    Thanks again to everyone that reported this behaviour and helped us to identify the source of the problem!

     

     

    Best,

    Frank

DonaLuiza's avatar
DonaLuiza
New member | Level 2
Hi,
I use my Dropbox account to share one folder called Dona Luiza with many people via the folder link. Today I received many complaints from the people without the app or account saying that the pics wouldn’t load for them, I tried logging out on my iphone and opening the link and it didn’t work as well. Is there anything I can do to fix this?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago
DonaLuiza wrote:
Today I received many complaints from the people without the app or account saying that the pics wouldn’t load for them

If memory serves, this is a known issue that Dropbox was looking into. It started happening sometime in December.

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