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Forum Discussion
Files Not Downloading With Double Click
Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
Megan
Dropbox Staff
Dropbox StaffHi cleberdecampos, let's see what we can find on this!
You mentioned that you've contacted our support team in regards to this. Would you mind sharing the ticket number with me, so I can locate it on our system?
Let me know!
Hi Megan,
ticket #16245290 on the name of Natalia.
Thanks!
Cleber
- Megan
Thank you for sending over your ticket number, cleberdecampos!
I was able to locate it in our system, and I can see that you're working with Corey in order to resolve this.
Trust to know that I passed your comments too, and he'll get back to you as soon as possible, in order to see what you can find on this and how resolve it.
If you need anything else, I'm one post away.
I'm having the same issue--has the fix been identified yet?
