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Forum Discussion
simonellery
4 years agoHelpful | Level 5
Files Not Downloading With Double Click
Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
cgravelm
New member | Level 2
I have the same issue. I have two dropbox (one personal and one business through work) that I have installed on two computers (iMac at work, and MacBook at home). Double-clicking to download smart sync files works on my laptop, but not on my work computer. I also get an error message saying that I do not have permission to open the file. Both computers have Big Sur 11.6.
tanaudel
4 years agoExplorer | Level 4
I'm having the same problem. I'm on a MacBook Pro with Monterey. ANY file that's not stored locally I have to right click on and make local in order to open it. Even if it's small and the connection is great.
- sprocket0034 years agoCollaborator | Level 8
I also am having the same issue! When I double click a file that's in the cloud the Finder says "The file couldn't be opened." I'm on Monterey 12.0.1 on an M1.
- Walter4 years agoDropbox StaffHi all!
For anyone affected by this, could you please try the steps outlined here and let me know if you notice any difference?- simonellery4 years agoHelpful | Level 5
Nope, does nothing.
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