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Forum Discussion
Files Not Downloading With Double Click
Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer...
Thanks for this hannah. Hmm some files are less than 1mb. We have a great fibre internet coenction.
Hannah
Dropbox Staff
Dropbox StaffThanks for the update here!
So, what do you see when you double click on a file? Do you get any error messages?
If so, can you also send me a screenshot, so I can check it out?
So, what do you see when you double click on a file? Do you get any error messages?
If so, can you also send me a screenshot, so I can check it out?
It seems to be miraculously working now haha. Thanks for your help 🙂
- HannahHaha, perfect, I'm really happy to hear that!
If you need anything else, make sure to give us a shout! 🙂Hi there,
I am having a similar issue. When I double-click the file that is not local in the dropbox folder, I cannot open it. The symptom varies across file types, but here is a screenshot for the case when I try to open a csv file in Microsoft excel: It tries to get access grant, and when I click on Grant Access, I get the error message saying it cannot be accessed. Is there any fix on this issue?
Best,
Daisuke
