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anuragrb's avatar
anuragrb
New member | Level 2
2 years ago

Extremely slow downloads and views

I have an extremely fast gigabit connection, and can download from most websites at near about 100MB/s. However, when I try to download folders from Dropbox, it barely downloads at 1 MB/s if I'm luck...
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Gene Wayne's avatar
Gene Wayne
Explorer | Level 3

Hello! I faced this problem, Dropbox does not upload one video file (10-30 GB) faster than 15-25 megabits per second, although my upload speed is 100 megabits per second. If I upload a file to Dropbox Replay, the speed there is about 80-100 megabits per second.

HREP's avatar
HREP
Explorer | Level 3
2 years ago

After using Dropbox daily to deliver our company's product to our clients, we have been experiencing extremely slow upload speeds just recently.  I've checked all my settings (haven't changed anything on my PC, as far as I know), and I've googled everything under the sun.  I can't find anything on my end that is not set to optimize upload speeds.  Yet, I am experiencing times when it might take 2 hours to upload what should take less than a minute.  Is there something new going on with Dropbox?  If this persists, I will find it necessary to cancel our account and use a different cloud service, so can someone please help?  (Support personnel had no solution, when I called them)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey HREP, thanks for reaching out to us.

     

    I moved your post to this relevant thread, so be sure to check it for any info that might seem helpful to you.

     

    Also, can you please give us the ticket number for your communication with our support team, so we can look into it?

    • HREP's avatar
      HREP
      Explorer | Level 3
      2 years ago

      Ticket# 21471036

       

      I also tried removing the Dropbox app from my PC and reinstalling it.  Speed remains horrible.

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