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Forum Discussion

Kali4672's avatar
Kali4672
Explorer | Level 4
2 years ago

Dropbox /unable to download files from iPhone 14 pro max

I can’t seem to attach files from. Dropbox. The Dropbox does not come when I want to attach a file. When click on attach file, I only get the iCloud docs and can’t find the Dropbox . I could do this ...
Download
Export
Mobile
  • Jay's avatar
    Jay
    2 years ago

    Just to be certain, the Dropbox mobile app is installed on your device, correct?

     

    In the iOS Files app, could you tap Locations and see if Dropbox is enabled there?

Kali4672's avatar
Kali4672
Explorer | Level 4
Hi Jay,

I have found the files app but can’t see any of my Dropbox files in there. How do I access them?

If I access the files I have ICloud , Grammarly adobe scan, on my phone and recently deleted, no Dropbox.

Where do I find this?
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Just to be certain, the Dropbox mobile app is installed on your device, correct?

 

In the iOS Files app, could you tap Locations and see if Dropbox is enabled there?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, glad to have helped out.

     

    Enjoy your weekend!

  • Kali4672's avatar
    Kali4672
    Explorer | Level 4
    2 years ago
    Hi Jay,

    Yes the mobile is installed. I was fine using everything on my old iPhone 6 it’s when I’ve upgraded I can’t access it.

    Where do I find the IOS files app locations. Sorry, it’s a big difference this phone to my old one.

    Thanks for your assistance
  • Kali4672's avatar
    Kali4672
    Explorer | Level 4
    2 years ago
    Hi Jay ,

    I’ve found it and that’s sorted it thanks for your help
  • Kali4672's avatar
    Kali4672
    Explorer | Level 4
    2 years ago
    Hi Jay,

    I found it and it’s sorted it.

    Thanks for your help really appreciate it.
  • Kali4672's avatar
    Kali4672
    Explorer | Level 4
    2 years ago
    You too 😀

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