You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

RailingSystems's avatar
RailingSystems
New member | Level 2
8 years ago

Dropbox says another user is viewing/editing a file, but he is not.

When I open some of my company's Excel files, Dropbox's badge indicates my coworker is viewing and/or has unsaved changes. But looking at his PC, he doesn't have Excel open and the Excel lock files a...
Share
Shared Files
View
  • RailingSystems's avatar
    RailingSystems
    8 years ago

    I stopped and restarted the sync on the other's PC, and that seemed to fix the problem. But that was a sort of desperation move, as the Dropbox app and token on the file said that all files were synced. Still curious how it could happen, but I am restored to functionality.

DenDiMarco's avatar
DenDiMarco
New member | Level 2

I have the same symptom in that Dropbox incorrectly says an unsaved version of a file exisits, but the file has been saved and closed by the person it identifies. This just started yesterday.

How does one stop and restart the sync process? (I don't have a Dropbox icon in my system tray - maybe because of a 20 GB Dell offer Dropbox Tray icon, which I didn't need since I already have a popaid 1 TB subscription to Dropbox - and which I uninstalled just now.)

If posisble, please replt yo [personal information removed by moderator for security reasons]

I've tried to attach a png of the incorrect message, but it appears to have casued "an unexpected error".

lucypartyton's avatar
lucypartyton
New member | Level 2
7 years ago

We also have had this error messages starting just over a week ago. Very annoying and each time it is a false alarm. How can we avoid it please? Thanks

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey lucypartyton, thanks for posting your question on our Forum!
     
    As I’d like to help you on the matter as much as possible, I’ve located your previous discussion on our system & I’ve prioritized your request internally. Since my colleague has direct access to your account-specifics, they could help you more closely, so you may include all relevant information on that email chain. 
     
    I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks again & I’m wishing you a wonderful week ahead! 
    • ChloeBush's avatar
      ChloeBush
      New member | Level 2
      7 years ago

      Hi,

      We are having a similar issue which is causing some frutsrations, what do we need to do to get someone to take a look at the logs or do I get  the logs and send to you guys?

      Thanks

      Chloe 

      • lucypartyton's avatar
        lucypartyton
        New member | Level 2
        7 years ago

        Good luck Chloe. We have reinstalled Dropbox but are no further to a solution unfortunately. If you do make progress, can you reply here, as I have been travelling so been fairly slow on following it up, but it still happening and very annoying! Many thanks, Lucy

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!