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RailingSystems's avatar
RailingSystems
New member | Level 2
8 years ago

Dropbox says another user is viewing/editing a file, but he is not.

When I open some of my company's Excel files, Dropbox's badge indicates my coworker is viewing and/or has unsaved changes. But looking at his PC, he doesn't have Excel open and the Excel lock files a...
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  • RailingSystems's avatar
    RailingSystems
    8 years ago

    I stopped and restarted the sync on the other's PC, and that seemed to fix the problem. But that was a sort of desperation move, as the Dropbox app and token on the file said that all files were synced. Still curious how it could happen, but I am restored to functionality.

RailingSystems's avatar
RailingSystems
New member | Level 2
8 years ago

I stopped and restarted the sync on the other's PC, and that seemed to fix the problem. But that was a sort of desperation move, as the Dropbox app and token on the file said that all files were synced. Still curious how it could happen, but I am restored to functionality.

  • DenDiMarco's avatar
    DenDiMarco
    New member | Level 2
    7 years ago

    I have the same symptom in that Dropbox incorrectly says an unsaved version of a file exisits, but the file has been saved and closed by the person it identifies. This just started yesterday.

    How does one stop and restart the sync process? (I don't have a Dropbox icon in my system tray - maybe because of a 20 GB Dell offer Dropbox Tray icon, which I didn't need since I already have a popaid 1 TB subscription to Dropbox - and which I uninstalled just now.)

    If posisble, please replt yo [personal information removed by moderator for security reasons]

    I've tried to attach a png of the incorrect message, but it appears to have casued "an unexpected error".

    • lucypartyton's avatar
      lucypartyton
      New member | Level 2
      7 years ago

      We also have had this error messages starting just over a week ago. Very annoying and each time it is a false alarm. How can we avoid it please? Thanks

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey lucypartyton, thanks for posting your question on our Forum!
         
        As I’d like to help you on the matter as much as possible, I’ve located your previous discussion on our system & I’ve prioritized your request internally. Since my colleague has direct access to your account-specifics, they could help you more closely, so you may include all relevant information on that email chain. 
         
        I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks again & I’m wishing you a wonderful week ahead! 

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