You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ljmedical 's avatar
ljmedical
New member | Level 1
8 hours ago

Dropbox on a new computer

I have a new computer and added the Dropbox App. I signed in to my account and presumed I would be able to see my existing files that are in my account. But....nothing. What am I doing wrong? I have a basic product and am the only user. This new computer is my third computer so that shouldn't be my issue. Any help would be appreciated. Thanks.

Dropbox Basic
File access

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!