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Forum Discussion
Dropbox has taken over files into my PC, and how I can restore them
I bought a new PC a couple of years ago and decided it would be a good idea to install Dropbox. I am not a techie and somehow every single document and file that I have created, despite being saved ...
Megan
Dropbox Staff
Dropbox StaffHey dsm5, how are you today?
Do you maybe have a screenshot of the error you receive when you try to download content to your device? Where do you try to save it?
Let me know more!
Hi Megan,
I've uploaded a photo of the error message which you have hopefully been able to see.
I have two PCs. Some of the files are / were saved on both.
Using the PC from which I have removed Dropbox, I can now not do any of the following:
'Export / Print Portfolio' from my pension provider platform
Download a report from a different company to the one above
Open a word or excel spreadsheet which I have emailed from my second PC (it opens in email on my second PC but doesn't when I try to open the attachments in the PC from which I removed Dropbox)
'Captcha' does not work on online shopping sites anymore
If I had realised Dropbox would entangle itself into the inner workings of my daily life, I would never have installed it but hopefully you can resolve it and I can learn how not to repeat my error.
Regards,
Daphne
- Jay
Hi dsm5, did you disable the computer backup feature for your device?
Is the Dropbox desktop application still installed on your machine, or have you uninstalled it?
Hello,
It is still installed but disconnected now via my phone app. It's proving difficult to reconnect it again for some reason.- Jay
What error are you getting when reconnecting it?
Could you try these steps to restore the default location of the Desktop folder.
Hi there, I have the same problem and call it the same thing, Dropbox hijacking my hard drive. I've reposted this in the same thread because I'm on a deadline and need to figure this out asap. I did enable the backup because I do want a backup. I just also want to be able to directly access my files from my hard drive. I'm trying to do this because when I try to download files from Dropbox I keep getting a pop-up that says "Are-you-sure-you-want-to-copy-this-file-without-its-properties". But I DO want to download the files WITH their original properties (eg, pictures with the dates they were taken in the properties); Dropbox changes the dates to the day I'm downloading). I've also tried copying the folders on my hard drive to a usb drive, but get the same pop-up, presumably because the folders are linked because of, as you said, backing them up. Is there a way to keep my hard drive folders independent of Dropbox while still backing them up?
A few related things. Why won't Dropbox download files with their original properties? I keep getting pop-ups that say "Are you sure you want to copy this file without its properties". But I WANT the files WITH their properties. I've been searching Dropbox help, google, doing Dropbox support chats, the stupid chat robot, etc to find an answer but am coming up with nothing. I also tried to copy the files from my hard drive to a usb drive but got the same message - it seems that backing up my hard drive to Dropbox allows Dropbox to hijack my hard drive even though I never changed any settings to do that. I can't access any of my files directly from my hard drive, all of them have the Dropbox green circle and white checkmark. When I click on a folder on my hard drive the path says it's in a Dropbox folder. Even if it's syncing/backing up shouldn't it just be making copies? Not taking control of my hard drive? Thanks so much for any help you can give!!
