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Forum Discussion

Chris I.5's avatar
Chris I.5
Helpful | Level 6
2 years ago

Dropbox files on Samsung tablet won’t open

Hi All   i use Dropbox on my iPad to back up songs in an app called Songbook with chords and lyrics. The files are both txt and pro files and they both open fine in Dropbox on my iPad. I recent...
Android
Dropbox Basic
Preview
Tablet
Chris I.5's avatar
Chris I.5
Helpful | Level 6

Hi

 

thanks for reply. Not sure I fully understand all this.  Both the pro files and txt files open in Dropbox on my laptop without any problems. Is this an issue with my android tablet?

 

thanks

 

Chris

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to jump in here, Chris I.5.

 

What do you see when you try to open the pro files through the Dropbox app on your Android tablet? Are you getting some kind of error message?

  • Chris I.5's avatar
    Chris I.5
    Helpful | Level 6
    2 years ago

    Hi

     

    thanks for reply. I get a message saying pro files can’t be previewed and that I need to download an app that supports this kind of file

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Chris I.5, that means you don't have the right software in order to view them. 

       

      You wouldn't be able to preview them directly from Dropbox. 

       

      Depending on the files that you need to preview, you need to have the right program on your mobile. There are multiple, and different apps, that will allow you to preview .txt files. 

       

      Can you try to download one of them, and then open them again? 

      • Chris I.5's avatar
        Chris I.5
        Helpful | Level 6
        2 years ago

        Hi

         

        Thanks for reply. It’s not the txt files, it’s the pro files that won’t open on tablet but they do on my laptop 

         

        Thanks

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