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Chris I.5's avatar
Chris I.5
Helpful | Level 6
2 years ago

Dropbox files on Samsung tablet won’t open

Hi All   i use Dropbox on my iPad to back up songs in an app called Songbook with chords and lyrics. The files are both txt and pro files and they both open fine in Dropbox on my iPad. I recent...
Android
Dropbox Basic
Preview
Tablet
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Chris I.5, sorry to hear you're having issues with this.

 

Do you have the appropriate software to preview those files installed on your Android tablet as well? 

 

Have you tried downloading them from the website or exporting them to the 3rd party app you'll be using to work on them? 

 

Let me know what you find!

  • Chris I.5's avatar
    Chris I.5
    Helpful | Level 6
    2 years ago

    Hi

     

    thanks for reply. Not sure I fully understand all this.  Both the pro files and txt files open in Dropbox on my laptop without any problems. Is this an issue with my android tablet?

     

    thanks

     

    Chris

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in here, Chris I.5.

       

      What do you see when you try to open the pro files through the Dropbox app on your Android tablet? Are you getting some kind of error message?

      • Chris I.5's avatar
        Chris I.5
        Helpful | Level 6
        2 years ago

        Hi

         

        thanks for reply. I get a message saying pro files can’t be previewed and that I need to download an app that supports this kind of file

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