You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dmp3357's avatar
dmp3357
Explorer | Level 3
7 years ago

Dropbox files do not automatically download to new computer

I got a second computer and I want to keep all my files syncronized among Computer #1 <-->Dropbox<-->Computer #2.   As a first step, I need to get my files from Computer #1/Dropbox onto Computer #2...
  • Rich's avatar
    Rich
    7 years ago

    wrote:

    Thank you for your quick reply!  Can you tell me specifically where it is supposed to show "Up to date"?  I have not been able to find any such message on either of my computers.  Thanks!

    Hover your mouse cursor over the Dropbox icon in the system tray (Windows) or menu bar (Mac) and a hover text popup will appear showing the status of Dropbox.

    Also, on the same icon, left-click it, then click the gear icon and select Preferences. Do this on both computers and verify that the email address listed on each one is the same. If they're not, you're signed in to two different Dropbox accounts and that's why files on computer 1 aren't syncing to computer 2.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!