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Forum Discussion

deeuu's avatar
deeuu
Explorer | Level 4
7 years ago

Downloading zip folder creates duplicate but empty folders

Hi,

 

When downloading a zip folder (via both the browser and Python SDK), the resulting folder contains both the correct sub-folders and files, but also a duplicate of the parent folder where all sub-folders are lowercased and empty, e.g. If I zip a folder called 'FOLDER', I get:

 

FOLDER (correct)

  / SUBFOLDER (correct)

    / FILE (correct)

folder (shouldn't be here)

  / subfolder (shouldn't be here and has no children)

 

I think this is related to this issue

 

Any thoughts?

 

Thank you

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  • Walter's avatar
    Walter
    7 years ago

    Thank you for your elaborate response and sharing all of the troubleshooting you've done so far - I appreciate the helpful screenshot too deeuu! 

     

    Since this seems to be very account specific, I'd need to have a better look into it with all of my tools available. Therefore, I have reached out to you via email directly to the email address you use for your profile on the Forum. 

     

    Check your inbox for my email when you get the chance and we'll take it from there. Thanks again and talk via email!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there deeuu - sorry to hear about this.

     

    Could you please let me know if this happens on another browser other than the one(s) you've used so far? Would you mind sharing a screenshot of the problem (omitting personal information)?

     

    Thanks!

    • deeuu's avatar
      deeuu
      Explorer | Level 4
      7 years ago

      Hey,

       

      I failed to give, what now seems to be, a crucial piece of information:

       

      - This only occurs when downloading a folder that belongs to a dropbox app, e.g.

      /Apps/myapp/some_folder

       

      The problem does not seem to occurs if I move 'some_folder' to a non-app folder within my Dropbox, and then download it as a zip.

       

      I understand that this is not a typical use case, but still appears to be a bug.

       

      I've tried it in Firefox, and via the Python SDK.

       

      Do you still require a screenshot?

       

      Thanks again

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thanks for the additional information deeuu - I appreciate it.

         

        Could you let me know if this persists on other browsers or a private browsing window? Also, is it true that this occurs on folders that are generated from 3rd party apps that are connected to your Dropbox account - did I get this correctly? 

         

        Thank you in advance for your response! 

         

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