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Forum Discussion
Desktop files/pictures disappeared after uninstalling - Mac OS 10.14.6
Hi Jay. There are a few similar queries but none seems to offer a practical solution to my frustrating problem.
After removing/uninstalling a recent 'Dropbox' application (and removing/emptying its items from the trash) I see all my desktop items have disappeared - except 'Macintosh HD'. The desktop icon in 'Finder' appears to be empty. 'Documents' / Applications & 'Downloads' all appear to be unaffected. All that is left of a 'Dropbox 'reference on my Finder are folders: "com.dropbox.client.crashpad" and "com.get.garcon" ??
Because a Desktop icon no longer exists on Finder I am unable to save items to desktop - quote: "The operation can’t be completed because the original item for “Desktop” can’t be found."
Any remedies to recoup my missing desktop information and files? Thank you.
Just jumping in here too, hey there Efreken7!
On a Mac device, dragging an app to the trash will uninstall the app for you.
This means that you can do a fresh install of the app from our website here.
During the setup of the app, it will ask if you want to set up the computer backup. From that window, you can choose to just enable this for the Desktop and not any other folder.
Let me know if this helps Lance!
- Walter
Dropbox Staff
Hi Efreken7; welcome to our Community and happy Monday!
As it seems like you've enabled the computer backup feature, we'll first need to clarify if you disabled the feature before uninstalling the desktop application from your computer.
Could you take a look at the relevant Help Center article and let us know if it helps?
Thanks!
Walter. Thank you again for your input.
Finally got my desktop and all its files back again!
Regards, lance
Thank you for taking the time to reply. I have read the Help Center Article.
Dropbox was fully installed initially. I then simply dragged the Dropbox icons to the trash. I did not uninstall. I do not believe that i disabled anything at all .. either before installing or after. I have attached two pictures. I. Desktop picture upon logging in.. no files in there, only "mackintosh HD" in the top corner, and 2. my Finder page. Clicking on 'Desktop' only bring a few old files but these do not appear on the main page.
Does my reply make sense. I am only reasonably tech savvy unfortunately.
Oops! Just noticed I replied to Walter and not Jay's message. Apologies!!
