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Forum Discussion

KaiCaughman's avatar
KaiCaughman
Helpful | Level 5
5 years ago

Deleted Files on pc

I have had dropbox for a while and mainly use it to transfer pictures and such to and from devices, However, when I updated dropbox on my computer there was an option to sync files. Not really paying...
Computer Backup
Download
Restore
sync
  • KaiCaughman's avatar
    KaiCaughman
    5 years ago

    Restored most of the deleted files from dropbox's deleted folder online. No option for that on the app. Still highly recommend an option to maybe NOT delete everything from your computer just so there a reason to fill up the Dropbox online storage forcing people to pay for the larger size. Instead maybe, just maybe, add an easily accessible option to not do that. Thanks

Akerke Maulenbay's avatar
Akerke Maulenbay
Explorer | Level 3

I am not a very confident user of cloud storage, but I needed to exchange just a couple of files. To do this, I downloaded dropbox. I did not give permission to sync absolutely all the files on my work computer, and I did not even know that all the files were somehow related to dropbox. Synchronization was stopped about two months ago. Since I no longer needed file sharing, I wanted to remove dropbox. But when I uninstalled the application, absolutely all files were deleted from my work computer. These are years of work and data collection (!). I urgently need the recovery files. Please, help.

 

I found some deleted and added files from the link in the events. I'm afraid to do anything, so as not to make things worse!

 

PLEASE HELP!!!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Akerke Maulenbay, I've merged you to this thread for users with similar issues.

 

Could you check on your machine for an old Dropbox folder to see if the files are visible there?

  • Akerke Maulenbay's avatar
    Akerke Maulenbay
    Explorer | Level 3
    3 years ago

    Hello, I am not sure if I'm correct. But I cannot see them. 

    There is only one folder where I have downloaded files to dropbox. But I need to get back also files that I have not downloaded to dropbox. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Are there any missing files visible on the deleted files page, or the events page?

      • Akerke Maulenbay's avatar
        Akerke Maulenbay
        Explorer | Level 3
        3 years ago

        There are visible files on the events page. The deleted page is empty. 

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